Shipping policy
Order Processing
You will receive an order confirmation email after placing your order.
Orders are typically processed within 2–3 business days. Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Order processing and shipping times are estimates and may vary during busy periods, holidays or due to circumstances outside our control. Business days are Monday through Friday, excluding public holidays.
Shipping Rates
We offer free standard shipping on orders over $50.
A flat shipping rate of $7.99 applies to orders of $50 or less.
The free-shipping threshold is calculated using the order subtotal after any discounts have been applied and before taxes or shipping charges.
Shipping Area
We currently ship to addresses within the contiguous United States.
We do not currently ship internationally or to Alaska, Hawaii, Puerto Rico, U.S. territories or military APO/FPO addresses.
Shipping Carriers
Orders are generally shipped using DHL or UniUni. However, we may use another suitable carrier depending on the destination, package size and service availability.
We cannot guarantee that a particular carrier will be used for an individual order.
Delivery and Tracking
Estimated delivery information will be provided with your shipping confirmation. Tracking information may take up to 48 hours to become active after your order has been collected by the carrier.
Delivery times are estimates and are not guaranteed. CAFFPACK is not responsible for carrier delays caused by severe weather, service interruptions, incorrect address information or other circumstances outside our reasonable control.
Incorrect Shipping Information
Please check your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible.
We will make reasonable efforts to update the address before the order is shipped, but changes cannot be guaranteed once processing has begun. Customers may be responsible for additional shipping costs if an order must be resent because an incorrect or incomplete address was provided.
Lost, Missing or Damaged Orders
If your tracking information shows that your order has been delivered but you cannot locate it, please check around the delivery location and with other members of your household or building before contacting us.
If your order arrives damaged, contains an incorrect item or appears to have been lost in transit, please contact us promptly with your order number and any relevant photographs. We will review the issue and work with you and the shipping carrier to find an appropriate resolution.
Questions
If you have any questions about your order or shipping, please contact us through email via help@caffpack.com and include your order number where possible.
