Returns and Refunds Policy
At CAFFPACK, we're committed to delivering high-quality products and exceptional customer service.
Customer satisfaction is important to us. If there's ever an issue with your order, please contact us before requesting a chargeback or payment dispute. Our support team is committed to resolving most issues quickly and fairly, and we'll always do our best to find a solution.
If you have any questions or need assistance, please email us at help@caffpack.com before starting a return. Our team is here to help.
Returns
If you purchased directly from Caffpack.com, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and unopened.
- Be in its original packaging with the tamper-evident seal intact.
- Be in resalable condition.
Please contact us before sending any items back. Returns sent without prior authorization may not be accepted.
Because CAFFPACK products are consumable, we cannot accept returns of opened or unsealed products unless they are defective or required by applicable law.
We reserve the right to refuse returns that appear fraudulent or that abuse this policy.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your return is approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few additional business days for the funds to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If your order is damaged, defective, or you received the wrong item, please contact us as soon as possible at help@caffpack.com with:
- Your order number.
- A brief description of the issue.
- Clear photographs of the product, packaging and, where applicable, the lot number.
We'll review the issue promptly and, where appropriate, provide a replacement, refund or other suitable resolution at no cost to you.
Return Shipping
If the return is the result of our error, or the product is defective or damaged, we'll provide a prepaid return shipping label.
For all other approved returns, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as CAFFPACK cannot be responsible for returns lost in transit.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has shipped, it is subject to this Returns & Refund Policy.
Purchases from Other Retailers
If you purchased CAFFPACK products from Amazon or another authorized retailer, please contact the retailer directly regarding their return policy.
Final Sale Items
Gift cards, promotional items, and products marked as Final Sale cannot be returned unless required by applicable law.
Contact Us
Email: help@caffpack.com
We aim to respond to all customer enquiries within one business day.
This Returns & Refund Policy does not affect any rights you may have under applicable consumer protection laws.
